Hello Experts,
I have enabled Collaboration link in the masthead of Ajax Framework Page by following the steps mentioned in the link Activating the Link for Launching the Collaboration Launch Pad.
I then activated services for real time collaboration in Ajax Framework Page referring to the link Activating Services for Real-Time Collaboration.
Following this I activated synchronous collaboration service types with the help of Activating Synchronous Collaboration Service Types.
In addition to the above steps I also followed this thread (Standard Services Instant Messaging Doesn't Work - Portal 7.3) and did the below changes in PCD Inspector:
# Browse into: portal_content -> every_user -> general -> frameworkpage
# Open com.sap.portal.toolAreaiView with option "PropEditor"
# Select the property: "EnableRtcSessionManager"
# Select the link "edit" Change the property value to "true"
On doing the above configurations I am able to open Collaboration Launchpad and send Instant Messages to users in my Contacts.
However what I have observed is that when I open an Instant Messaging window and type in some message and send it to a user, it takes between 70-90 seconds for the message to appear on the user's system, which is quite a long time considering it is an instant message. Is this normal behavior for instant messaging? Are there any other parameters/configurations that can be done to reduce this time taken for instant messages to get sent between users?
We are running NW 7.30 SP09 portal.
Regards,
Saurabh