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Configuration of 2 toll free number on a single SAP BCM contact centre with miss call facility

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Hello team

 

Kindly guide how to configure 2 toll free number on sap bcm contact centre on a link where detail documentation for the same can be available. Also guide on the process to find or assign miss call of those numbers to the agent as the call were not connected due to all agents were busy or dialer disconnected the call before getting connected to the free agent.

 

regards

Uday Gurav


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