Error while trying access video file in KM Content

Hi All,

I are having an issue while trying to access video files located in KM.

When we try to access the file we get and error : getting content of document failed: /usr/sap/pa8/SYS/global/config/cm/ep/content/73/47/6176162974773.CONTENT (no such file or directory)

The file is a .wmv file and has a size of 49 MB. Whereas some other files of size 34 MB opens up with no issues.

This is happening on production environment but the same works fine in pre prod environment.

I am trying to access the file from Content Administration -> KM Content

This issue is happening for multiple files of larger size in that environment. Please suggest how to rectify the issue.

Regards,

Somnath.