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/userhome/ folder not automatically created in km content

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Hi experts,

 

we have an issue on our production platform :

 

we already have a huge amount of users declared on our platform but we are facing a weird issue :

 

when we declare a new user, its /userhome/<user_id_of_the_new_user> folder is not created in the KM content,

 

is there a limit to the number of folders that can be created in this folder or do you think that we are facing a problem with the standard service in charge of this creation ?

 

By the way, we are not sure of when this folder is created : when user is created or at its first connection ?

 

Thanks for responding !


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